Refund & Cancellation Policy
Last updated: 23 October 2026
Every Brewology order is extracted fresh for you and is perishable, so our policy is built around that.
Cancelling an order
You can cancel free of charge until [order cutoff time] on the night before delivery, before we extract your coffee. Message us on [Phone / WhatsApp number] or email [Email address] with your payment reference and we will refund you in full. After the cutoff, your order has already been made and cannot be cancelled.
Daily plans: pause, skip or cancel
To pause or skip a day, message us before [order cutoff time] the night before; skipped days are added to the end of your plan. To cancel a plan, message us before [order cutoff time]; we refund the deliveries not yet made at the plan's discounted daily rate, and the bottle deposit once the bottle is returned.
Problems with your order
If your order arrives damaged, leaking, not chilled, incorrect or not up to standard, tell us within 24 hours of delivery with your payment reference and a photo. We will replace the affected items or refund them in full, whichever you prefer.
Missed deliveries
If we cannot deliver because the address is incorrect or nobody is available to receive the order, we will contact you to try once more. Because the product is perishable, orders that cannot be delivered for these reasons are not refundable.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay. We start the refund within 2 working days of approving it; your bank usually credits it within 5–7 working days.
Bottle deposit
Our 120 ml and 150 ml glass bottles carry a ₹50 refundable deposit: per bottle on one-time orders, and once per daily plan. Hand the bottle back clean and undamaged to our delivery partner on a later order, or ask us to collect it, and we will refund the deposit to your original payment method within 7 days of receiving it.